Customer Service

Shipping & Return

Updated 12/20/2024

US Domestic Shipping

All domestic orders will be processed and shipped out within two business days with USPS ground shipping for a 3-5 day arrival.

Returns & Exchanges

We accept returns within 7 days of the purchase date. All returns are issued in gift cards for store credit. Gift cards are sent to the email address on the original order and never expire. Gift cards may be used on our website or in-store.

For online returns or exchanges, you can start the process by contacting us via email. Please note that customers are responsible for the return shipping fee ($10) which will be deducted from the refund. For in-store returns or exchanges, you must bring proof of purchase. Item(s) must be in the original packaging and in new condition. We cannot process a return or exchange for items not in its original condition.

Damage & Issue

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.


Contact Us

Email

mmrylk@memorylook.com